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The English Vintage Shop
Returns

Orders from The English Vintage Boutique (The Vintage Tea Service) are usually dispatched within 1-2 working days Monday to Friday (excluding bank holidays).

 

Delivery: 

I use Royal Mail tracked.  You will be emailed tracking details. This service all requires a signature as part of the tracked insurance. If you are not going to be available at the delivery point to sign, you may elect to have the parcel left in a safe place, but this option excludes insurance against loss or theft of the parcel from your designated drop point after it is left.

The English Vintage Shop
Faulty Goods

While I bend over backwards to ensure we package our goods so that they arrive in one piece, many of our vintage and antique pieces of china and glass are very fragile, and will occasionally get damaged in transit.

 

Please notify us of breakages within 7 days of delivery. We cannot act on notification of delivery breakages given beyond 7 days of the actual recorded delivery date, which is recorded by the delivering courier.

 

If any of your goods are damaged on arrival, we will of course arrange for the return and refund for any damaged items, once the item is received back.

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